Thank you for shopping at Kingston Krafts! To ensure that yours is a smooth shopping and delivery experience, we have outlined our general shipping policies below.

Shipping & Delivery Guidelines

White Glove Delivery* restrictions apply, please read carefully

Who Qualifies

White glove delivery service is avaiable to those who order a complete table and/or 3 ore more chairs. If you reside in a remote area that is not heavily populated, white glove delivery may not be available to you. Please Contact Us to confirm if white glove is an option prior to placing order.

Remote Areas

Simply put, if you live in the middle of nowhere, at the top of a mountain, on a private island, have no neighbors for mile and miles, or anywhere a standard freight carrier does not frequent often, you will have to pick up your order at the nearest freight terminal. If you live in a location like this, please contact us prior to ordering so we can best set up your expectations.

Scope of Service

Our white glove service includes assembly, debris removal, and placement in the room of choice. White glove delivery staff are not allowed and not insured to move any of your furniture. So make sure the area is clear and ready to accept your shipment. Excessive stair carry with no access to freight elevators is not an included service and therefore will incur additional fees that are invoiced after delivery. White glove service will not enter thru a balcony or window for delivery. Tables do arrive unassembled for easy entry. However, be sure your table will fit thru necessary elevators, walkways, stairways, etc. prior to ordering.

Transit Time

White glove delivery can take 1-6 weeks depending on your location. Once the order has shipped a tracking link will be provided.

Scheduling

When the shipment is ready to dispatch to your location, the white glove shipping carrier will contact you directly to set up your delivery appointment. Deliveries are typically made during normal business hours on a Monday thru Friday schedule. If you are not available during these times, please contact us so that we can try our best to accommodate you. Saturday and Sunday deliveries are not available.

Certificate of Insurance

If you're building or private/gate community requires a Certificate of insurance, please notify this at checkout so that we may have adequate time to prepare for this with the insurance company.

Missed Appointments

If you miss your delivery appointment a redelivery fee may apply as the third party delivery service charges a fee for missed delivery appointments.

Standard Shipping

Who Qualifies

Table top only order, base only orders, countertops, bar tops, chairs with quantity 2 or less, and benches with via our Standard Shipping method. This is a LTL freight service with driveway drop off.

Remote Areas

Transit Time

Transit time is 1-8 business days depending on your location and time of year.

Scheduling

Once your order reaches the local freight warehouse, delivery appointment is scheduled directly from the freight carrier. Many times,they will leave a message with a timeframe. If you are not available at that timeframe and date, simply call them back and ask for a time frame and date that works better for your schedule. Saturday and Sunday deliveries are not available.

Missed Appointments

If you miss your delivery appointment a redelivery fee may apply as the third party delivery service charges a fee for missed delivery appointments.

How Your Shipment is Delivered

The product is package and strapped to a pallet. The shipment is dropped off in your driveway, if easily accessible. Otherwise, the pallet will be delivered curbside. You will need to unpack, remove debris, and a perform light assembly is applicable. Chair and bench are shipped assembled.

Business to Business Shipments

For business clients, if you have a loading dock, the driver can back up into your dock during normal business hours without an appointment. If the order is going to a business and you need an appointment, please add a note at checkout.

Countertops

We deliver and install countertops throughout the New England area, New York City area, Long Island, Westchester County and New Jersey Metro. We can often make it out as far as Philadelphia if the project is large enough. If you are not in any of the above areas, your countertop is professionally packaged and shipped via standardfreight service as described above.

Table Tops

Multiple quantity table top orders are carefully packaged and strapped to a pallet. Single table top orders are packaged and shipped loose generally via Fedex home delivery or best way freight option available. White glove delivery is not available for table top only orders.

Damaged Shipments

You are required to open and inspect your shipment at delivery while the driver is still present. If damage has occurred to the packaging, refuse acceptance of the shipment and contact us immediately while the driver is still present. Take photos of the damaged areas. Then contact us immediately. We cannot be held accountable for damage that is reported after the driver has released the shipment. In the unlikely event of damage, we will replace a part or contract a local furniture medic to make any necessary repairs. If a small touch up is needed, we will send you necessary supplies and instructions on how to touch up a minor blemish. If a complete replacement is needed, we will replace your item as quickly as possible.

Alaska & Hawaii

Any posted shipping fees are not applicable for Alaska and Hawaii. We are happy to ship our items to a freight forwarder that will then ship your item to a mainland destination.

International Orders Outside of the USA

Any posted shipping fees are not applicable for international orders. We are happy to ship our items to a freight forwarder at any of the United States ports. From the port, you will be responsible for all other logistics.

Rural & Remote Areas

If you reside in a very rural, remote, desolate area or ferry access only areas, your order will be delivered to the nearest freight terminal. You will be responsible for picking up your order from the terminal or hiring an outside local delivery service to do so. Many rural, remote and desolated areas have roads that restrict freight trailers from traveling to these areas. There are also often axel and weight restrictions. We are happy to help you with the logistics of getting the item delivered to you from the terminal. But please let us know before ordering so we can help make the process easier for you.

Nantucket & Martha’s Vineyard

We use Sun Island delivery for these areas. We highly recommend them and their rates are very reasonable. We will drop the order off at the Sun Island Delivery warehouse in Cape Cod. From there, you can arrange with Sun Island Delivery directly to get your order from their warehouse to your island location.

Kingston Krafts 30 Day Return Policy* restrictions apply, please read carefully

Effective Date

These policies apply to retail orders placed on or after August 1st 2021. For orders placed prior to August 1st 2021, our strict no return or exchanges policy remains in effect.

Who Qualifies

If the item is listed as final sale, no exchanges or returns are available. Commercial orders and projects in addition to volume orders, are final sale and therefore are not returnable or exchangable. Our 30 day returns policy applies to complete dining tables, chairs, and seating when standard sizes, design, and finish are selected only.

Therefore, custom sizes, custom designs, custom finishes, table top only, countertops, bar tops, or any other speciality made items is not available for returns or exchanges.

The Details

We offer flexible returns and will refund the amount paid minus a 25% restocking fee and shipping fee, once your order arrives back at our facility. Your item must be returned unused with no signs of any use or wear.

Return Process

To begin the return process, please email us your order number and pictures of your item to support@kingstonkrafts.com. We will send you a return label via email. Your order must be shipped back within 30 days from it being delivered, no exceptions. All items must be sent back in the original packaging. If the original packaging is unavailable, the customer is responsible for arranging equivalent packaging. We will require detailed images of the re-packaging for freight insurance purposes.

Eligibility

Return eligibility is determined at the discretion of Kingston Krafts; damaged items cannot be returned. We understand that flexible policies are important to you. However, we reserve the right to approve returns or exchanges based on the condition of the piece and customer account history. Only one furniture return or exchange is allowed per order. No cancellations on exchanges are allowed. Shipping fees are non-refundable. Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.