Kingston Krafts 30 Day Return Policy* restrictions apply, please read carefully
These policies apply to retail orders placed on or after August 1st 2021. For orders placed prior to August 1st 2021, our strict no return or exchanges policy remains in effect.
If the item is listed as final sale, no exchanges or returns are available. Commercial orders and projects in addition to volume orders, are final sale and therefore are not returnable or exchangable. Our 30 day returns policy applies to complete dining tables, chairs, and seating when standard sizes, design, and finish are selected only.
Therefore, custom sizes, custom designs, custom finishes, table top only, countertops, bar tops, or any other speciality made items is not available for returns or exchanges.
We offer flexible returns and will refund the amount paid minus a 25% restocking fee and shipping fee, once your order arrives back at our facility. Your item must be returned unused with no signs of any use or wear.
To begin the return process, please email us your order number and pictures of your item to firstname.lastname@example.org. We will send you a return label via email. Your order must be shipped back within 30 days from it being delivered, no exceptions. All items must be sent back in the original packaging. If the original packaging is unavailable, the customer is responsible for arranging equivalent packaging. We will require detailed images of the re-packaging for freight insurance purposes.
Return eligibility is determined at the discretion of Kingston Krafts; damaged items cannot be returned. We understand that flexible policies are important to you. However, we reserve the right to approve returns or exchanges based on the condition of the piece and customer account history. Only one furniture return or exchange is allowed per order. No cancellations on exchanges are allowed. Shipping fees are non-refundable. Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.