Shipping & Returns
Thank you for shopping at Kingston Krafts! To ensure that yours is a smooth shopping and delivery experience, we have outlined our general shipping policies below.
How We Ship
Large, bulky items which require special packaging such as furniture are shipped via a special freight arrangement. We use a freight broker who selects a freight carrier that is available to ship your order from our Rhode Island workshop to your home. The selected freight carrier will contact you when the order reaches a nearby freight terminal to schedule your delivery appointment. From there, it will be delivered to your destination via the service you selected at purchase.
Alaska & Hawaii
Any posted shipping fees are not applicable for Alaska and Hawaii. We are happy to ship our items to a freight forwarder that will then ship your item to a mainland destination. Additional shipping fees will apply.Contact us at 401.516.7711 for a quote
Premium White Glove Freight
White glove delivery fees range from table size and distance from our Providence, RI workshop. Please contact us for a quote.
Our platinum freight service is a white glove blanket wrapped delivery service. The delivery team takes the order from the delivery truck and will place the order in the room of your choice. The delivery team will assemble the item and discard any packaging if necessary. If you have excessive stairs and no access to a freight elevator, the order will be placed at your ground level.
Rural & Remote Areas
If you reside in a very rural, remote or desolate area, your order will be delivered to the nearest freight terminal. You will be responsible for picking up your order from the terminal or hiring an outside local delivery service to do so. Many rural, remote and desolated areas have roads that restrict freight trailers from traveling to these areas. Many times do to axel and weight restrictions. We are happy to help you with the logistics of getting the item delivered to you from the terminal. But please let us know before ordering so we can help make the process easier for you.
Freight Service Options
***Below are freight service options we offer. Please note these rates are not for items larger than our standard sizes noted within each project.***
Your item is a custom made to order product. Therefore, all sales are final. We do not except returns. Please make sure you measure accurately and are certain the item will fit in your space and thru any necessary hallways, doorways, and entryways. If you have a small entrance and are having a hard time finding a piece that will fit through, let us know and we may be able to make an adjustment when building the item that will allow it to enter your home easily.
You are required to open and inspect your shipment at delivery while the driver is still present. If damage has occurred, refuse acceptance of the shipment and contact us immediately while the driver is still present. Take photos of the damaged areas. Then contact us immediately. We cannot be held accountable for damage that is reported after the driver has released the shipment. In the unlikely event of damage, we will replace a part or contract a local furniture medic to make any necessary repairs. If a small touch up is needed, we will send you necessary supplies and instructions on how to touch up a minor blemish. If a complete replacement is needed, we will replace your item as quickly as possible.